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DE-ESCALATION CASE STUDY 1 – 5 QUICK TIPS 

What happens when a participant loses control and has a complete tantrum? How can you de-escalate the situation and tone down the challenging moment?   

  1. When a situation with a participant moves beyond your control, focus on de-escalating the situation using these 3 concepts, changing your mindset, positive communication, and problem-solving.
  2.  The participant who has lost control is in crisis and needs your patience and time.
  3. Work as a team with your fellow staff members in order to meet both the needs of the participant and the situation, as well as the rest of the group.
  4. Use (and regularly review) phrases and tips parents and advocates recommended for participant success during the program intake process (See Shutaf video called “Welcoming New Campers”). 
  5. Get to know a participant so you can identify early signs of frustration before a situation escalates. 

DOWNLOAD THESE TEACHING TOOLS

DOWNLOAD the training tool The Shutaf Intake Checklist.

Learn how to build a relationship of trust with new participants and their families.

DOWNLOAD the video transcript