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DE-ESCALATION CASE STUDY 2 – 5 QUICK TIPS

De-escalating challenging moments is complicated but possible (and successful) with proper training and technique building. 

  1. When a situation with a participant moves beyond your control, focus on de-escalating the situation using these 3 concepts, changing your mindset, positive communication, and problem-solving.
  2. Pause and think to yourself, “What’s really going on here?”   
  3. Take a deep breath and shift your mindset in order to focus on what the participants really need at that moment.
  4. Try using calming language that doesn’t blame anyone to gain the participants’ trust. 
  5. A positive approach and positive language will you help be ready to problem solve, build relationships, and learn together.

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