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DE-ESCALATING A TOUGH SITUATION – 5 QUICK TIPS 

What happens when a situation moves beyond your control? Find out how to change your mindset, use positive communication, and problem-solve your way through challenging moments.

1. Don’t take it personally! Focus on what the participant needs in order to work through the situation.
2. Try using non-verbal communication and calming techniques during moments when talking it through just won’t work.
3. Communicate with a participant in a way that honors their feelings so they feel heard.
4. Think about the triggers that might have caused the behavior so you can brainstorm (with your staff) potential solutions.
5. There is no one-size-fits-all solution and that’s okay!